FFWB (FoodFactoryWorkbench) Privacy Policy

This Privacy Policy (“Policy”) explains how we handle personal information and related data in connection with the “FoodFactoryWorkbench” service (“Service”) provided by our company.

We comply with applicable privacy laws and manage personal information appropriately.

1) Information We Collect

We collect the following information to provide and operate the Service.

1. Account Information
・Name
・Email address
・Company name
・Company code
・Permission level (superadmin / admin / user)

2. Usage Logs
・Login history
・Operation logs
・Access timestamps
・IP address
・Browser information

3. Registered Data
・Business data such as product master, raw material master, supplier master
(These may include non-personal information)

4. Technical Information
・Cookies
・Session information
・Device information
・Error logs

5. Inquiry Information
・Inquiry details
・Contact information necessary for responses

2) Purpose of Use

We use collected information for the following purposes:

• Providing, operating, and managing the Service
• Account authentication and prevention of unauthorized use
• Analysis for troubleshooting, maintenance, and improvement
• Understanding usage trends and improving service quality
• Responding to user inquiries
• Administrative tasks such as contracts, billing, and communication
• Compliance with laws and regulations

3) Provision to Third Parties

We do not provide personal information to third parties except in the following cases:

• With user consent
• When required by law
• When necessary to protect life, body, or property
• When providing information to contractors within the necessary scope

4) Subprocessors

We may outsource data processing to external service providers such as:

• Cloud service providers (e.g., AWS)
• Email delivery services
• Monitoring and log management services

We require subcontractors to implement appropriate security measures.

5) Use of Cookies

We use cookies for the following purposes:

• Maintaining login status
• Session management
• Access analytics
• Service improvement

Cookies can be disabled in browser settings, but some features may not function properly.

6) Data Retention

1. Account Information
Retained during the contract period and for a certain period after termination.

2. Logs
Retained for security and audit purposes for a certain period.

3. Business Data
Retained until deleted by the user.
Post-termination data handling follows our internal policies.

7) User Rights

Users may request the following regarding their personal information:

• Disclosure
• Correction
• Addition
• Deletion
• Suspension of use

We will respond appropriately in accordance with applicable laws.

8) Security Measures

We implement the following measures to prevent leakage, loss, or damage of personal information:

• Access control
• Encrypted communication
• Log management
• Permission management
• Supervision of subcontractors
• Vulnerability countermeasures

However, we do not guarantee complete security.

9) Overseas Data Transfer

Because the Service uses cloud infrastructure, data may be transferred outside Japan.
Users agree to such transfers.

10) Changes to This Policy

We may revise this Policy as necessary.
Revised versions take effect when notified or published.

11) Contact Information

・Support contact:weaver-planning.,co.ltd
・Business hours:weekdays10:00-16:00
・Contact method:contact@weaver-tokyo.com

For inquiries regarding personal information, please contact our designated support desk.